List of Support Codes for Printer Errors

Support Code:

When errors occur, support codes are displayed on your computer screen and the Alarm lamp and/or ON lamp flashes/lights.

A "support code" is an error number, and is displayed along with an error message.

When an error occurs, check the support code and/or the Alarm lamp and take the appropriate action in response.

Note

If paper is not fed or output normally, but the Alarm lamp does not flash/light and no support code is displayed, see What to Do If Paper Is Not Fed/Output Normally.

Support Codes Displayed on Computer Screen

1000 to 1ZZZ
- 1000
- 1070
- 1071
- 1072
- 1073
- 1200
- 1215
- 1300
- 1368
- 1372
- 1431
- 1432
- 1470
- 1471
- 1472
- 1473
- 1476
- 1496
- 15A0
- 1640
- 1717
- 1718
- 1719
- 171A
- 1723
- 1724
- 1725
- 1726
- 1727
2000 to 2ZZZ
- 2114
- 2116
- 2123
- 2200
- 2900
- 2901
3000 to 3ZZZ
- 3252
- 3412
- 3440
- 3441
- 3442
- 3443
- 3444
- 3445
- 3446
4000 to 4ZZZ
- 4103
- 4104
- 410D
- 495A
5000 to 5ZZZ
- 5011
- 5012
- 5050
- 5100
- 5107
- 5200
- 5205
- 5206
- 5400
- 5C02
- 5C30
6000 to 6ZZZ
- 6000
- 6006
- 6500
- 6800
- 6801
- 6830
- 6831
- 6832
- 6833
- 6900
- 6901
- 6902
- 6910
- 6930
- 6931
- 6932
- 6933
- 6936
- 6937
- 6938
- 6940
- 6941
- 6942
- 6943
- 6944
- 6945
- 6946
- 6D01
7000 to 7ZZZ
- 7500
- 7600
- 7700
- 7800
A000 to ZZZZ
- B20B

Alarm Lamp and ON Lamp in the Event of an Error

Number of times the Alarm lamp flashes and what to do

Number of flashes	Cause	What to Do
2	Printing of the first side is complete when manual 2-sided printing is set.	Follow the instructions on the computer screen to prepare the other side for printing.
	Possible causes include the following. There is no paper in the rear tray. Paper is not loaded in the rear tray properly. There are any foreign objects in the rear tray.	1000
	Paper cannot be fed because the paper feed rollers are dirty.	1070
	The paper setting specified at the time of printing is different from the paper information registered in the printer.	Refer to the page corresponding to the support code displayed on your computer screen. 2114 2116
3	Paper is jammed.	What to Do When Paper Is Jammed
4	Print head is not installed properly.	1470
5	The print head may not be installed properly or may not be compatible with this printer.	If you are operating from a computer, refer to the page corresponding to the support code displayed on your computer screen. 1431 1432 1471 1476 If you are operating from the printer's operation panel, refer to the following page. 1431
6	Business card-sized paper was loaded horizontally, which caused it to jam.	What to Do When Paper Is Jammed While Printing Business Cards
8	Maintenance cartridge is not installed.	1723
8	The maintenance cartridge may not be installed properly or may not be compatible with this printer.	If you are operating from a computer, refer to the page corresponding to the support code displayed on your computer screen. 1496 1725 If you are operating from the printer's operation panel, refer to the following page. 1725
9	There may be paper left inside the printer.	What to Do When Paper Is Jammed While Printing Business Cards
10	Unable to proceed with print head replacement because the maintenance cartridge is almost full.	1372
11	Cannot perform printing with current print settings.	Refer to the page corresponding to the support code displayed on your computer screen. 4103 4104 410D
12	Business card-sized paper is not loaded.	What to Do When Paper Is Jammed While Printing Business Cards
14	The print head may not be installed properly or may not be compatible with this printer.	1473
15	The print head may not be installed properly or may not be compatible with this printer.	1472
17	The maintenance cartridge is almost full.	1727
18	The maintenance cartridge is full.	1726
19	Trying to start copying before you register the paper information.	Select the paper information using the Paper Select button and press the printer's OK button to cancel the error. To register the paper information (paper size and media type) that cannot be selected using the Paper Select button, press the printer's Stop button to cancel copying, then use the Remote UI to register the paper information and retry copying.
20	A maintenance cartridge that has been installed in another printer is installed.	1724
22	The ink absorber for borderless printing is almost full.	If you are operating from a computer, refer to the page corresponding to the support code displayed on your computer screen. 1719 171A If you are operating from the printer's operation panel, refer to the following page. 1719
23	IP address and subnet mask are conflicting.	3446
25	An internal part will need replacing soon.	2200
28	The ink absorber for borderless printing is full.	If you are operating from a computer, refer to the page corresponding to the support code displayed on your computer screen. 1717 1718 If you are operating from the printer's operation panel, refer to the following page. 1717
Lights	An error occurred while communicating via Wi-Fi or while in standby.	495A
	Cannot connect to network.	Press the printer's OK button to cancel the error. Check the LAN connection and network settings, turn off the printer and turn it back on, and then perform setup again.
	Cannot connect to Internet.	Press the printer's OK button to cancel the error. Check the wireless router settings.
	Cannot connect to server.	Press the printer's OK button to cancel the error and perform operations again after a while.
	Failed in connecting to Internet because network connection is being prepared.	Press the printer's OK button to cancel the error and perform operations again after a while.
	Failed in acquiring contents.	Press the printer's OK button to cancel the error and perform operations again after a while.
	Scanning print head alignment sheet failed.	2900
	Replace Ink in Print Head cannot be performed because the maintenance cartridge is almost full.	1368
	The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank.	1640
	Scanning original has failed.	3412
	Unexpected error occurred while scanning is in progress.	Press the printer's OK button to cancel the error. Change settings and perform operations again.
	Reached the upper limit of pages which can be saved.	Press the printer's OK button to cancel the error. No more pages can be saved in one file. Save the rest as different one.
	Scanning the original from the printer's operation panel has failed.	3412

Number of times the ON lamp and Alarm lamp alternately flash and what to do

Number of flashes	Cause	What to Do
2	Printer error has occurred.	5100
8	Printer error has occurred.	5200
10 14	An error requiring a repair has occurred.	Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important Do not tilt the printer when moving it since the ink may leak out. When transporting the printer for repairing it, see Repairing Your Printer.
Other	Printer error has occurred.	Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important Do not tilt the printer when moving it since the ink may leak out. When transporting the printer for repairing it, see Repairing Your Printer.

Errors during Wi-Fi setup

If an error occurs during Wi-Fi setup, the Alarm lamp will light and the Wireless connect button / Wi-Fi button will flash/light.

Wireless connect button	Wi-Fi button	Cause	What to Do
Lights	Flashes	Easy wireless connect has failed.	Press the printer's OK button to cancel the error. Turn off the wireless router and turn it back on, and then perform setup again. If the error recurs after taking the above actions, refer to the instruction manual supplied with the wireless router and check the settings.
Flashes	Lights	WPS connect has failed.	Press the printer's OK button to cancel the error. Turn off the printer and turn it back on, wait about 5 minutes, and then perform setup again. If the error recurs after taking the above actions, refer to the instruction manual supplied with the wireless router and check the settings.

Wireless connect button

Wi-Fi button

Cause

What to Do

Lights

Flashes

Easy wireless connect has failed.

Press the printer's OK button to cancel the error.

Turn off the wireless router and turn it back on, and then perform setup again.

If the error recurs after taking the above actions, refer to the instruction manual supplied with the wireless router and check the settings.

Flashes

Lights

WPS connect has failed.

Press the printer's OK button to cancel the error.

Turn off the printer and turn it back on, wait about 5 minutes, and then perform setup again.

If the error recurs after taking the above actions, refer to the instruction manual supplied with the wireless router and check the settings.